Shipping & Delivery

Shipping Costs & Free Shipping

Free shipping is automatically applied to eligible orders with a merchandise subtotal of US$120 or more, or the equivalent displayed in your local currency.

For orders below the free-shipping threshold, the shipping cost is calculated according to the delivery destination and total shipment weight. Available shipping methods and the final charge will be displayed at checkout before payment.

Order Processing

Orders are normally processed Monday through Friday within 3 business days after payment confirmation. Weekends and public holidays are not counted as business days.

Personalized, customized, or temporarily unavailable products may require additional preparation time. When additional time is required, it will be shown on the product page or communicated by KEITH support.

Depending on product availability and the delivery destination, items in the same order may be shipped from different fulfillment locations and may arrive in separate packages.

Estimated Delivery Time

After dispatch, most orders arrive within 3–12 business days. This estimate does not include order processing time.

Actual delivery time depends on the destination, selected shipping service, local carrier, and customs clearance. Weather, peak shopping periods, public holidays, customs inspections, and address problems may also cause delays.

All delivery times are estimates and cannot be guaranteed.

Tracking Your Order

After your order has been handed to the carrier, we will send a shipping confirmation email containing the available tracking information.

Tracking may take some time to show the carrier’s first scan. If an order is shipped in more than one package, you may receive a separate tracking number for each package.

If tracking has not updated or the package has passed its estimated delivery window, please contact KEITH support with your order number and tracking number.

International Shipping, Duties & Taxes

KEITH ships to most countries and regions worldwide. Enter your delivery address at checkout to confirm whether shipping is currently available to your destination.

Unless explicitly stated or collected at checkout, product prices and shipping charges do not include customs duties, import taxes, brokerage fees, or other destination charges. These charges, when applicable, are the responsibility of the recipient.

Customs processing is controlled by the destination country and may delay delivery.

Address Changes & Delivery Issues

Please check that your name, delivery address, postal code, and telephone number are complete and accurate before placing the order.

If you need to correct an address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been handed to the carrier. Carrier correction or redelivery charges may apply.

If tracking shows that a package has been delivered but you cannot locate it, please check the delivery location, other household members, and the local carrier first.

If a parcel arrives damaged, keep the product and packaging and contact us with your order number, photos of the package, shipping label, and damaged item.

Returns & Refunds

Shipping and delivery information is separate from return eligibility.

Please review our Returns & Refunds policy for return conditions, return shipping costs, and refund procedures. Contact KEITH before sending any item back.

Need Help?

For shipping, tracking, address, or delivery questions, please contact KEITH support or email keith@keith-ti.com.

Support hours: Monday to Friday, 09:00–17:00 Beijing Time.

Please include your order number and tracking number so we can assist you more efficiently.